What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Name Email Address Question Thank you! Oops! Related Contents Forecast Life is as unpredictable as the weather. We’d love to help you prepare. What is a Policy? Do you know what a Policy is? Protecting Those Who Matter Most The importance of life insurance, how it works, and how much coverage you need.